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2023 STAYC FANMEETING “SWITH Gelato Factory” in Japan Play Guide 2nd pre-order starts!!

LIVE & EVENT 2023.05.12

"2023 STAYC FANMEETING 'SWITH Gelato Factory' in Japan" play guide 2nd advance (lottery) acceptance start!!



♥Click here for Rakuten Ticket

Rakuten ticket


[Entry period]

2023年05月12日(金) 22:00 〜 2023年05月16日(火) 23:59


[Result announcement]

2023 year 5 month 18 day (Thursday) 15: 00


[Payment period]

Until January 2023, 5 (Monday) 22:23


[Performance content]

“2023 STAYC FANMEETING “SWITH Gelato Factory” in Japan”


[Schedule / Venue]

Osaka: Zepp Namba (OSAKA)

July 2023, 7 (Thursday) Open 13:18 / Start 00:19

Contact: Kyodo Information 0570-200-888


Kanagawa : KT Zepp Yokohama

2023 years 7 month 15 day (Saturday)

①Open 14:00 / Start 15:00

②Open 18:00 / Start 19:00

Contact: Kyodo Tokyo 0570-550-799


* Performance details, opening / starting times, performers, etc. are subject to change in a hurry.
* Please note that tickets cannot be refunded at that time.



1st floor free (with reference number) ¥11,000 (tax included)

* Drink fee not included
* You can apply for up to 4 tickets per person.
* Tickets required for ages 6 and up. No admission under 5 years old.


2F reserved seat ¥11,000 (tax included)

* Drink fee not included
* You can apply for up to 4 tickets per person.
* Tickets required for ages 4 and up. No admission under 3 years old.
*Customers under elementary school age cannot enter unless accompanied by a companion (ticket required).


** Any resale or transfer of tickets is strictly prohibited.We are not responsible for any troubles caused by these actions. **


※Please be sure to read it

This performance will be held after paying close attention to the new coronavirus infection prevention measures, giving top priority to ensuring the health and safety of customers, performers, and staff, and taking all possible infection prevention measures. We are here.

If you are planning to visit the venue, please be sure to read the notes at the bottom of this page and cooperate in preventing the spread of the new coronavirus infection.

In addition, the content of the performance, guidance to customers, and precautions may change in accordance with the policies of the government and local governments.


<Precautions regarding performances>

[Regarding voice production]

Regarding the guidelines for preventing the spread of new coronavirus infection, it is now possible to speak out (wearing a non-woven mask) at this performance due to the relaxation of the government's policy change.

Please enjoy it within a range that does not interfere with the viewing of other guests.

*If you cannot wear a non-woven mask due to allergies, etc., you can also wear a cloth mask.


[Regarding what to bring into the venue]

On the day of the performance, there is a possibility that bags will be checked when entering the venue to improve safety in the venue.Please note.
It is prohibited to bring electronic devices (cameras, binoculars with shooting function, recorders, recording devices such as videos) and dangerous items into the venue.
We are unable to store luggage at the venue, so please store your luggage such as suitcases in a nearby coin locker in advance and compact your luggage before visiting.
If prohibited items are found, please follow the staff's instructions.You will be admitted as soon as it is confirmed that there are no prohibited items.


[Regarding sound recording, video recording, photography, live streaming, etc.]

Bringing photography/recording equipment (cameras, binoculars with a photography function, recorders, video recording devices, etc.) into the venue, taking photographs with cameras, mobile phones, etc., filming video, recording audio, live streaming ( Acts such as live broadcast by audio and video) are absolutely prohibited to protect the rights of the artist.
Due to the frequent occurrence of voyeurism and eavesdropping with smartphones and binoculars with shooting function, staff may check if the smartphone is out of your bag or pocket during the performance, or if you are using a smartphone or binoculars. Thank you.Please set your smartphone to silent mode and store it securely in your bag.
Please note that if you find someone taking pictures or recordings, you will be asked to leave immediately after the data is deleted and the SD card is confiscated.
In this case, please note that we will not refund the ticket price etc. at all.


[About support goods]

Please use support goods (fans, LIGHT STICK, etc.) at the height of your chest during the performance. The use of goods that emit light or sound other than official STAYC products from Japan and Korea is prohibited.
In addition, it is prohibited to produce or use cheering goods that use the portrait of STAYC, or cheering goods that are sized to inconvenience other customers.
Please note that if you find that you are carrying or using prohibited goods, you may be asked to leave them in a coin locker inside or outside the venue before entering the venue, or you may be refused entry if you do not comply.



Winning tickets cannot be canceled or changed under any circumstances.

We cannot answer any inquiries regarding seats.

No refunds, claims or seat changes will be accepted.

Performance dates, opening/starting times, performers, performance details, etc. are subject to change without notice.Please note that we cannot refund the ticket price etc. in that case.

In case of bad weather, the performance may be canceled or the contents may be changed.If the performance is held, we will not be able to refund even if you cannot attend due to natural disasters.Please note.

Transportation and accommodation expenses to the venue will be borne by each individual.

If you have lost or forgotten your ticket, you will not be able to enter for any reason.Please note that it cannot be reissued.

Prohibited acts and acts that interfere with the work of venue staff may be recorded or photographed in order to maintain order at the venue.Please note.

We do not accept gifts such as flowers or gifts to the performers.

It is prohibited to wait at the airport when the artist arrives in Japan.


<Precautions regarding preventive measures against the spread of new coronavirus infection>

[Request to visitors]

Those who have been in close contact with someone who has tested positive for the new coronavirus infection, those who have traveled to countries/regions where the government has imposed immigration restrictions or require an observation period after entering the country within the past two weeks, and those living in those countries Please refrain from visiting if you have a close contact with.

Those with a fever of 37.5 degrees or higher, cough, dyspnea, general malaise, sore throat, nasal discharge/nasal congestion, taste/smell disorder, eye pain, conjunctival congestion, headache, joint/muscle pain, diarrhea, nausea.・Please refrain from visiting if you have symptoms such as vomiting.In addition, alcohol intake may raise body temperature.Please refrain from drinking alcohol before your visit.In any case, please understand that if you have a fever of 37.5 degrees or higher, you will be refused entry.

Pregnant women, those who are expected to become pregnant, those with chronic or underlying illnesses, those who find it difficult to act alone, etc. Please consider your visit based on your judgment.

Please understand that our staff will call out to customers who appear to be unwell.In addition, please understand that we may refuse entry to the venue depending on the situation.


[Request at the time of visit]

Please practice cough etiquette, wear a mask, wash your hands, and disinfect your fingers.

Eating and drinking other than rehydration is prohibited in the venue.

In accordance with the policies of the government, local governments, etc., the content of the performance, guidance to customers, and notes may change.

If you do not comply with the above items or if you do not follow the staff, we may refuse admission, and the performance may be temporarily suspended or canceled.please note.


Please check our website and official SNS for the latest information.